Ask and you shall receive. Here we've listed some of the most common questions we get from our customers. If your question isn't answered below, please feel free to call us directly at 888.845.2987.
1. Where can I find Divinity bras and panties?
1. Where can I find Divinity bras and panties?
2. What is your shipping policy?
3. What is your return policy?
4. How do I care for my Divinity brassieres and panties?
5. Are Divinity bras meant only for women with augmented breasts?
6. How does the cross-strap system on Divinity bras work?
7. Is Divinity your only line? Will there be others?
1. Where can I find Divinity bras and panties?
Currently, Divinity is exclusively available through our web site and catalog. You can order your Divinity lingerie right here online. Simply click on SHOP, then browse and select the brassieres and panties you want. The instructions provided there will guide you through your online shopping process. If you have any questions or problems while shopping online, please call us at 888.845.2987.
You can also place your order by phone or by fax. Simply call 888.845.2987 during normal business hours. We accept all major credit cards, or you can send us a check. Your customer representative will walk you through your options.
2. What is your shipping policy?
Tonserio uses UPS surface shipping to deliver our products.
Standard Orders typically arrive within 7-10 business days. Standard shipping and handling charges depend on your purchase amount, and include:
|
Purchase Quantity |
Shipping/Handling Charges** |
|
0-8 items |
$10.95 |
|
9-16 items |
$12.95 |
|
17 & over |
$14.95 |
For Alaska, Hawaii and U.S. Territory orders: Add $5.00 to above surface shipping and handling charges for delivery within 7-10 business days.
**For delivery to AL, AR, AZ, CA, CO, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MS, NC, ND, NE, NM, NV, NY, OH, OK, SC, SD, TN, TX, UT, VA, VT, WA, WI, and WV add all sales taxes.
3. What is your return policy?
We take great pride in our reputation for quality and exceptional value. If for any reason you are not satisfied with a purchase, we will assist you with a prompt refund or exchange.
Simply click on, print out and complete the Return Form, and enclose it with the item(s) you are returning. Address returns to:
1158 26th Street, #878
Santa Monica, CA 90403
Please indicate whether you would prefer to receive a refund, or make an exchange for another size, color or item. Also be sure to return the product with the tags still on them. If you are exchanging merchandise, please fill out the exchange portion on the Return Form.
Please note: for items returned more than 14 days after the purchase date, refunds will be in the form of a merchandise credit redeemable with your next purchase. The original shipping and handling charges are not refundable.
4. How do I care for my Divinity brassieres and panties?
Divinity brassieres and panties are meticulously sewn using the highest quality microfiber blends made for durability, strength and ease of care. To help your Divinity lingerie last longer, retain its shape, and provide maximum comfort and support, we recommend following these simple care guidelines.
Hand-wash or machine wash on delicate cycle. Lie flat or hang on line to dry. Do not machine dry, bleach or iron.
5. Are Divinity bras meant only for women with augmented breasts?
True, Divinity is especially designed to provide the ultimate support and comfort for women with augmented breasts. This includes women who have undergone breast implants, breast reduction surgery, mastectomies and reconstruction, and any type of breast surgery.
But Divinity brassieres are so incredibly comfortable, versatile, and sexy, any women will appreciate wearing them. We invite every woman, of every size, every where, to experience true Divinity.
6. How does the cross-strap system on Divinity bras work?
Divinity's unique, patent-pending cross-strap system is what makes these brassieres so unique, and so much better, than other bras. The system is very comfortable and easy to use. Specially developed microfiber elastic straps extend over your shoulders toward your back, cross at the middle of your back, and wrap around your body to fasten mid-center under your breasts.
This cross-strap system relieves your shoulders and back of your breast weight, comfortably centering the weight for dramatically improved posture and enhanced silhouette. The straps can be easily adjusted to accommodate the level of support you need and prefer. Front fasteners also make our bras very easy to put on and take off.
7. Is Divinity your only line? Will there be others?
Divinity is Tonserio's first line of brassieres and lingerie. But we are hard at work developing our other unique lines, at this very moment. Tonserio plans to introduce a innovative line of swimwear modeled on our revolutionary cross-strap system. We will be sure to keep you updated on our web site as our new lines progress and emerge.
